October 21, 2016
| Azlan Othman |
THE E-Government National Centre (eGNC) of the Prime Minister’s Office announced two new channels yesterday for the public hotline, Darussalam Line 123 (TD123): the ‘TD123 Mobile App’ and the‘TD123 Live Chat’.
The ‘TD123 Mobile App’ enables members of the public to send photos and keep up with the status of their complaints, aside from receiving notifications on their smartphones and tablets.
The app is available on iOS and Android, and can be downloaded from the App Store and the Google Play store.
The ‘TD123 Live Chat’, meanwhile, allows the public to use the WhatsApp messaging platform to forward photos and videos along with their queries, to 8333123.
These new channels are an extension of the existing hotline via telephone (123), email (firstname.lastname@example.org), website (www.123.gov.bn) and social media (Facebook, Instagram and Twitter).
Darussalam Line 123 is a national contact centre for non-emergency services under various government agencies such as the Department of Electrical Services, Ministry of Development, Ministry of Health, the Land Transport Department, the Marine Department, e-Darussalam, PSC Recruitment and OneBiz.
From March 2014 to September 2016, Darussalam Line 123 managed 756,959 calls with an average of 24,000 calls per month.
For more information, visit www.123.gov.bn, or contact Darussalam Line 123 through the available communication channels.
Courtesy of Borneo Bulletin