BANDAR SERI BEGAWAN
TALIAN Darussalam 123 (TD123) introduced two new channels for the public to lodge complaints or submit queries, the E-Government National Centre (EGNC), Prime Minister’s Office, said in a statement.
The new channels are ‘TD123 Mobile App’ and ‘TD123 Live Chat’. Both are officially operational from today, said an EGNC officer during a phone interview.
The ‘TD123 Mobile App’ allows the public to send photos of their complaints, track the status of their complaints as well as receive alerts and notifications on their smartphones and tablets.
The app is available for download for both iOS and Android devices from the App store and Google Play Store, respectively.
The ‘TD123 Live Chat’ channel allows the public to use ‘WhatsApp’ messaging platform to send videos and photos of the complaints or queries in real-time to 8333123.
The new channels are in addition to TD123’s existing channels which are the 123 telephone hotline, website at www.123.gov.bn, e-mail address at email@example.com and social media platforms at Facebook, Instagram and Twitter with the name td123bn.
TD123 is a national contact for non-emergency government services under the Department of Electrical Services, Ministry of Development, Ministry of Health, Land Transport Department, Marine Department, e-Darussalam, PSC Recruitment and OneBiz.
TD123, which received an average of 24,000 calls per month, received over 750,000 calls from March 2014 to September 2016, it said.
For more information, members of the public can visit www.123.gov.bn or contact TD123 via any of their available communication channels. — Julius Hong
Courtesy of The Brunei Times