The Darussalam line 123 (TD123) has
received a 97-per-cent increase in calls since August 9, said Director
of the E-Government National Centre (EGNC) Mazriyani binti Haji Abdul
“The high number of calls
received has caused difficulties most notably in processing vehicle
licence (VL) and driving licence (DL) renewal applications,” said the
director during a Ministry of Transport and Infocommunications (MTIC)
press conference yesterday.
“We thank the public for their patience and
announce that steps have been taken to improve TD123. This includes
expanding the hotline’s capacity from 63 call agents to 91 to help cope
with the increase in demand.
“The increase in call
agents will be implemented in phases from September 23 to October 7,
with the training call agents ongoing.”
The director also announced
that EGNC completed a system update on September 18 to improve TD123.
With the update, the public can now reach the hotline via WhatsApp
8333123 where call agents can simultaneously attend to 10 WhatsApp
messages compared to five previously.
To streamline and assist the Land Transport
Department (JPD) in processing VL and DL renewals, TD123 now has access
to the Land Transport System (SPD) for verification of users.
Courtesy of Borneo Bulletin
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