System Supervisor

Entry Requirements:

• HND / BDQF level 5 / equivalent recognised qualification in IT field OR
  
• 3 years' experience in C.2 or 5 years' experience in C.1 as Senior System Operator or any suitable position
  

Roles and Responsibilities:

• Assist in handling projects and technical services as directed by the Systems Engineer and carry out duties and responsibilities relevant to the projects and services.
• Supervise the activities within the Data Centre / Disaster Recovery Data Centre / Security Monitoring Centre to ensure that the day-to-day operations run smoothly;
• Ensure users adhere to the Standard Operating Procedure (SOP) for the use of ICT systems;
• Ensure standards, policies and procedures are in accordance to best practices;
• Delegate and provide instructions for System Operators to troubleshoot computer operations and procedures;
• Carry out routine maintenance of existing systems to ensure effective operation of computer systems including vendor management;
• Supervise the installation of ICT and data centre facility related equipments such as Environment Monitoring System, Airconditioning System, Fire Suppression, Uninterrupted Power Supply;
• Supervise the installation of network and other related equipments as well as controlling the use of bandwidth, wireless, switching and routing of network processors;
• Supervise the operation, capacity, availability and maintenance of ICT and related equipment to ensure continuity of operations;
• Supervise the administration of system and operational security and network infrastructure including incident management;
• Provide and coordinate user training for the software system;
• Assist in managing or implementing any user change/new request for application system;
• Responsible for carrying out other tasks as directed by the Director of E-Government National Centre or their representative;